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Support & Services
End-to-end lifecycle support — from initial consultancy to 24/7 maintenance and corporate training.
Lifecycle Support
Technical Service Offering
Consultancy & Site Survey
Efficiency analysis and layout design. Our engineers visit your site, assess needs, and deliver a comprehensive technical specification — before a single cable is run.
Installation & Commissioning
Turnkey professional physical setup. Our certified technicians handle complete end-to-end deployment — from cable tray to final system handover with full documentation.
Testing & Validation
Rigorous stress-testing of fire alarms, server loads, and network throughput. We don't hand over until every component passes our quality benchmark.
Specialized Services
System Design Services
- AutoCAD Drawings & Floor Plans
- Bill of Quantities (BOQ)
- Technical Specifications
- Load Calculations
Repair & RMA
- Component-level repair (UPS boards, DVRs)
- Buffer unit replacements
- Factory RMA coordination
Security & Safety Audits
- Fire Safety Audits (FSCD compliant)
- Vulnerability Assessments (VAPT)
- ISO 27001 security audits
Maintenance Contracts
AMCs & Service Level Agreements
Choose the coverage that matches your infrastructure's criticality.
Comprehensive AMC
Covers Service (Labour) + Spare Parts. Best for mission-critical systems where downtime is unacceptable.
- Scheduled preventive maintenance visits
- Emergency corrective repairs included
- Spare parts & replacements covered
- Priority P1/P2 SLA response times
Non-Comprehensive AMC
Covers Service (Labour) + Preventive Maintenance only. Ideal for secondary systems or budget-conscious environments.
- Scheduled preventive maintenance visits
- Labour costs for repairs covered
- Spare parts billed separately
- Standard SLA response times
Priority-Based Response Matrix
| Priority Level | Definition | Response Time | Resolution Target |
|---|---|---|---|
| P1 — Critical | Total system failure (e.g., Main Fire Panel down, Server Crash) | 1–2 Hours | 4–8 Hours |
| P2 — High | Major function loss (e.g., 50% of CCTV cameras offline) | 4 Hours | Next Business Day |
| P3 — Medium | Minor malfunction (e.g., One biometric reader failing) | 8 Hours | 2 Business Days |
| P4 — Low | General inquiries or non-critical cosmetic repairs | 24 Hours | 5 Business Days |
Knowledge Transfer
Corporate Training Programs
Empower your team with the knowledge to operate, manage, and maximise your technology investments.
- Basic Fire Awareness & Prevention
- Fire Extinguisher Operation (PASS Method)
- Emergency Evacuation Drills & Warden Training
- VMS/NVR Operation & Administration
- AI Analytics Configuration & Tuning
- CMS Protocols & Incident Response
- Network Administration Fundamentals
- Cyber Hygiene & Phishing Awareness
- Incident Response & Business Continuity
- PLC/HMI Basics & Programming
- Electrical Safety & Grounding Practices
- VFD Motor Control & BMS Operation
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Experience the Future
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